1. Important information and who we are
This Privacy Policy explains how CG Investment Holding (“CG Investment Holding”, “we”, “our”, or “us”) collects, uses, shares, and protects personal information on this website.
This website is a corporate group site. It describes the group and its companies. It is not an online shop, it does not take payments, and it does not create customer accounts. This policy covers only this website. It does not replace the privacy practices of a group company when you deal with that company directly.
Controller for this website: CG Investment Holding, head office C14, Fresh Market, Ras Al Khor, Dubai, United Arab Emirates. info@cginvestmentholding.com, telephone +971 50 132 3916.
2. Changes to this policy
We may update this policy from time to time. The date at the top of the page is the latest version. If we change how this website handles personal information, we will publish the revised policy here first. Please review it when you return.
3. Links to other websites
This website may contain links to other sites, including films hosted by a video service after you press play, and a credit to the studio that designed the site. We do not control those third-party sites and we are not responsible for their privacy practices. This policy applies only to information collected on this website. Please read the privacy statement of any other site you visit.
4. Information we collect
We collect only what is needed to operate this website, to reply to you, and to keep the service secure. We do not collect shopping histories, payment details, account logins, or marketing profiles from public visitors.
Information you send us
If you write to us, we receive the details you choose to send. The enquiry form opens a message in your own email application. This website does not keep a copy of that form. Typical details are:
- Name
- Email address
- Telephone number, if you include one
- Subject and message
The same applies if you email or telephone the group using the addresses published on the Contact page.
Information collected automatically
When you visit the site, our hosting environment may record standard technical logs so the pages can be delivered and protected. These may include the page requested, approximate time, browser and device type, and Internet Protocol (IP) address. We do not use this information to advertise to you, to measure audiences for marketing, or to build a profile of your interests.
Films
Chairman and About films stay unloaded until you press play. If you press play, the video host may process data under its own terms.
Staff publishing
Authorised colleagues who publish News use a private sign-in. That area is not a public account service and is not offered to visitors.
5. How we use information
We use personal information only to:
- Reply to enquiries about group companies, partnerships, suppliers, media, or CSR
- Operate, secure, and repair this website
- Keep ordinary business records of correspondence, where needed
- Meet a legal, regulatory, or law-enforcement request, or to protect the group, our people, or others from harm or fraud
We do not sell personal information. We do not rent it. We do not use it for automated profiling, and we do not send promotional campaigns, coupons, or newsletters from this website.
6. Sharing of information
We may share personal information with companies in the group when that is needed to handle your request (for example, routing a supplier enquiry to the relevant operating company). We may also share it with service providers who help us host or secure the website, and only for that purpose.
We may disclose information if the law requires it, or in response to a court order, regulator, or law-enforcement request. We do not otherwise share, sell, or rent personal information collected through this website.
7. How long we keep it
Enquiry emails and related correspondence are kept only as long as needed to handle the request and any related business or legal record. Technical logs are kept only for ordinary hosting and security periods. We then delete or anonymise the information where we no longer need it.
8. Your rights
Depending on where you live, you may have rights in relation to personal information we hold about you. These can include the right to:
- Ask what personal information we hold about you, and to receive a copy
- Ask us to correct or update incomplete or inaccurate information
- Ask us to delete information, where we no longer need it and the law does not require us to keep it
- Object to, or ask us to restrict, certain processing, including any direct marketing (which this website does not carry out)
- Complain to a supervisory authority, including the UAE Data Office where UAE law applies
To make a request, email info@cginvestmentholding.com. We may need to confirm your identity before we act, so that we do not disclose information to the wrong person. If we cannot meet a request in full because the law requires us to keep the information, we will say so.
9. Marketing
This website does not run advertising, audience-measurement tools, or a marketing list. If that ever changes, we will update this policy and, where required, ask for a separate opt-in before sending promotional messages. There is nothing to unsubscribe from on this site today.
10. Security
We take reasonable technical and organisational steps to protect personal information against loss, misuse, and unauthorised access. No website or Internet transmission is completely secure. Email in particular is not a guaranteed private channel. Please do not send payment-card numbers, passwords, or other highly sensitive material through the enquiry form.
11. Children
This website is intended for a business audience. It is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us personal information, please email us and we will delete it where we can.
12. Contact and complaints
For questions about this policy, or if you have a complaint about how we have handled personal information, email info@cginvestmentholding.com. We will work with you to understand and resolve the issue.